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How and for what do I use placeholders in MOXIS? This FAQ article explains the creation and use of placeholders in MOXIS, both functionally and with specific examples of use.
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From practical experiences: What questions do external MOXIS Guest users have about visualisation? MOXIS Guest is our environment for external signees. Here, external persons, such as suppliers or tax accountants, can sign contracts and return them to you. But you know what they say about making an omelette: you have to break eggs. That is why we have compiled the most frequently asked questions on the topic of visualisations of external signees and their answers for you.
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Why do I get an error message when uploading documents for an order to be processed by MOXIS? -
Why am I constantly being logged out of my MOXIS account? -
How do I create a suitable signature profile for my representative? (p.p.) If you have set up a representation in MOXIS or are a representative yourself, it may be advantageous to have the signature profile customised. This article shows you how to do it.
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Why is it not possible to register with MOXIS? -
What to do with expired personal certificates and seals Sometimes personal certificates and seals for an electronic signature may expire. This article addresses the question of whether signatures are still valid and what you can do as the person concerned. Please note: This article refers to certificates and seals issued by A-Trust.
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Why are some orders shown as blocked when I want to sign them? Especially when multiple signers have been added to an iteration, it can sometimes happen that jobs are displayed as blocked. This article shows why and suggests possible solutions.
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How do I use MOXIS Guest on my mobile phone (responsive design)? MOXIS Guest can be used on both mobile phones and desktop computers. Since the devices have different sizes, the layout of the interface must also be adapted so that all menu items can be accessed. This sometimes requires an adjustment of buttons, menu navigation, font size and other design elements of an application, which in turn leads to a change in user guidance. In technical jargon, the reduced display of a surface is called ‘responsive design’. This article shows how the user guidance in responsive design changes in MOXIS Guest.
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[4.48] Why is the placeholder format not saved in signature profiles? -
Why do I get an error message when I try to sign a request via A-Trust after upgrading to the ID Austria full version? -
From practical experiences: What questions do external MOXIS guest users have about digital identity and jobs in general? MOXIS Guest is our environment for external signees. Here, external persons, such as suppliers or tax accountants, can sign contracts and return them to you. But you have to break an egg to make an omelette. That's why we have compiled the most frequently asked questions on the subject of ‘digital identity’ and ‘jobs in general’ from external signees, along with their answers.
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What does the number in the first line of the detailed view stand for? -
MOXIS Guest: What happens if an external signer opens a job in several tabs? -
What to do if an incorrect phone number has been entered in MOXIS Guest for external signers? -
What should be considered when signing PDFs with attachments (PDF containers) in MOXIS? MOXIS offers the option of creating and signing a PDF with attachments. However, only the PDF is signed in a so-called PDF container. Attachments that are added (e.g. Word or Excel files, images, etc.) are not signed. This article answers the most important questions on this topic.
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Why is my MOXIS dashboard blank? Occasionally, the job overview in the MOXIS dashboard does not display any entries. This is usually due to permissions or the browser. Follow the steps below to solve this issue.