MOXIS FAQ
MOXIS FAQ
Breadcrumbs

Why do I get an error message when I try to sign a request via A-Trust after upgrading to the ID Austria full version?

Until now, it was possible to log in with your phone number. However, after switching from the ID Austria with basic function to the full function, you must log in with your chosen username (see figure 1)

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Figure 1: Log in with ID-Austria username

If you continue to log in with your phone number, you will receive an error message (see figure 2).

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Figure 2: Error message after entering the mobile phone number after switching to ID Austria

XiTip
You only have 10 attempts to log in successfully. After that, you will be blocked and have to request a new ID Austria.