MOXIS FAQ

Why is the signature not visible in the downloaded PDF document?

Sometimes, when you open a PDF, the signature image is not visible (see figure 1).

https://xitrust.atlassian.net/wiki/download/attachments/796721266/01a_Signatur_nicht_sichtbar.png
Figure 1: Signature not recognisable in the browser view

The problem is caused by the settings of the browser that is currently being used.

To make the signature visible, please use a special PDF tool such as Acrobat Reader DC or another PDF viewer.